Color Me Oregon
The office staff was courteous and helpful. The serviceman, Tom, did excellent work this morning. He gave me two options. The first one was to find a new replacement extension spring. The second was to replace the extension spring assembly with a new tension spring system. Tom helped me the pros and cons of both options. I ended up choosing the latter and the door work even better. He went out of his way to find the broken extension spring. I highly recommend this company.
After a long week of getting “revised pricing” from contractors, it sure was nice to receive our first “pleasant” surprise.
We had purchased new garage doors from Valley about a year ago. The doors were becoming a little squeaky, so we figured they needed serviced.
Called Valley, they came right out. The technician noted that he felt more lubricant should have been applied at the start.
FIXED the squeak and…… NO CHARGE!
What they didn’t know, is that I’m starting a new project where I will need several new doors. I will not buy them anywhere else. Great service, honest business practice. Highly recommend!
We had a roll up torsion spring break unexpectedly and they were able to get to us that day, did a great job and at a fair price.
I had a great experience replacing a set of springs on my girlfriends garage door, one of which had snapped. It only cost $65 for the replacement set with a typical overnight weight for the custom replication of the set but one of the techs happened to be in office and made the set right there for me on the spot within 15 minutes. Had the new set home and installed within an hour!
Thank you again!
Our 1962 home desperately needed new garage doors. We shopped around and got quotes from several companies before deciding who to buy them from. At the Yard, Garden & Home Show in Salem, we came across Valley Overhead Door’s booth and the gentleman there was very helpful in narrowing down our choices. We told him what we wanted and he didn’t try to oversell us. From the initial phone call, to the quote, to the installation, these folks were true professionals! Joel did our installation yesterday – what a long day he had! He was friendly and patient and stayed until the job was complete. He even programed our cars to the openers! The value for the money far exceeded our expectations. We couldn’t be happier with our new garage doors!!!